Support
Technical support and customer service
Frequently Asked Questions
What equipment do you offer for rent?
We offer a wide range of geophysical equipment including seismographs, magnetometers, and resistivity systems. Contact our sales team for current availability and rates.
How do I request a quote?
You can request a quote by visiting our Contact page or calling us directly at +1 (408) 550-7473. Our team typically responds within 24 hours.
Do you provide training?
Yes, we offer training sessions for all our equipment. This includes on-site training, remote training, and access to our library of webinars and technical documentation.
What is your warranty policy?
All new equipment comes with a standard one-year warranty covering manufacturing defects. Extended warranty options are available for purchase.
Do you ship internationally?
Yes, we ship to customers worldwide. We work with major freight carriers to ensure safe and timely delivery of your equipment.
What software is compatible with your instruments?
Our instruments are compatible with our proprietary software suite including SeisImager, MagMap, and EarthImager. We also support data export to industry-standard formats.
Return Merchandise Authorization (RMA)
To return equipment for repair or service, please follow these steps:
- 1Contact our support team to obtain an RMA number
- 2Package the equipment securely in original packaging if possible
- 3Include a detailed description of the issue
- 4Ship to the address provided with your RMA number
- 5Our technicians will diagnose and provide a repair estimate
Contact Support
Our technical support team is available Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.
Phone
+1 (408) 550-7473
sales@geomettric.com
Hours
Mon-Fri, 8AM-5PM PT